Freedom Services Co-ordinator


Job Title: Freedom Services Co-ordinator (Eccles, Little Hulton, Ancoats)
Salary: £18,300 – £19,818
Working Hours: 37.5 hours a week
Duration: 12-month fixed Term contract


Mustard Tree helps people to learn new skills, find work, secure accommodation as well as providing the resources needed to create a home. Our focus is on tackling both the causes and consequences of poverty and homelessness and our base in Eccles provides a training scheme, retail shop, furniture delivery and collection service and food club with potential to expand.

This role is a real opportunity to join a dynamic, growing charity and use your skills and values in contributing to a fun-filled environment with an important cause. We welcome applications from people who live in Eccles (or Salford area) and who have experience of the issues we seek to address.

 Role Purpose

Provide structured 121 support and case management for people on the Freedom project helping to encourage and motivate them towards their own goals for progression. Establish and maintain working relationships and pathways with local statutory agencies, charities and other 3rd sector organisations.  Establish pathways through Mustard Tree into employment, education and training. Co-ordinate and schedule rotas to ensure activities and services happen.

What you will be doing: Job Description

  • Work in line with our values, providing a consistent and welcoming approach, advocating for Freedom volunteers inside and outside the organisation
  • Coordinate referrals and liaise with external agencies and colleagues to provide pathways into the Freedom Project
  • Conduct initial meetings and enrol Freedom volunteers onto the project including risk assessments and documentation
  • Working with the team to develop and deliver the induction process of new Freedom volunteers
  • Manage a caseload, schedule diary and deliver up to 20 x 121 sessions per week
  • Provide drop in and group activities within the structured programme personally or via co-ordination of other services and volunteers
  • Use regular outcome measures and tools at structured 121 sessions as well as writing case studies and reports as required
  • Build and maintain strong relationships with local employers and job centres, encouraging their support of the Freedom Project through placements and training
  • Signpost clients onto appropriate agencies, create profile of key contacts and support volunteers in areas such as housing
  • Understand/contribute to safeguarding and risk management using incident and safeguarding forms, incident tracker, attending annual training and escalating concerns to the management
  • Ensure effective discharges including person-centred Progression Plans, informed and helpful feedback/references and monitoring next steps as Freedom graduates leave the programme
  • Attend training, research and keep up to date with relevant legislation and local provision of statutory services including housing, , mental health, domestic violence, benefits and budgeting
  • Work to an evidence-informed model of support including Motivational Interviewing through training, external supervision and peer support

 General Work duties:

  • Support volunteers to develop ‘work ready’ skills and behaviours i.e. confidence, punctuality, time management, communication, teamwork and initiative
  • Work within health & safety guidelines and Mustard Tree policies and procedures
  • Supporting other staff and departments and providing practical relief cover for work-streams
  • Take responsibility for professional development, attending training courses as required
  • Leading by example, embodying Mustard Tree values and represent the charity as required
  • Contribute towards being an environmentally responsible organisation as part of day to day activities including recycling and supporting ‘paper-lite’ practices
  • Other tasks and duties relevant to the role as required by the organisation

What we are looking for: Person Specification

Specification Essential / Desirable
2 years’ front line experience in 3rd Sector/voluntary organisation Desirable
Experience of working with and/or supporting people and experience of working with vulnerable adults Essential
A ‘Levels, Degree or equivalent work experience Desirable
Ability to proactively listen, use effective questioning techniques and empower others to set goals Essential
Effective time management, self-management, diary planning and organisation skills Essential
Ability to multi-task, work independently and as part of a team Essential
Good verbal and written communication skills Essential
Flexible and can-do attitude, self-motivated and enthusiastic approach Essential
 Knowledge of health and safety regulations, safeguarding and mental health Desirable
Confident in managing difficult situations and in professional boundaries Desirable

How to Apply

To apply please send the following to

  1. A letter stating how you meet each point of the Person specification
  2. A copy of your CV

Deadline for applications: Monday 10th June 2019

       Interviews: 19th /20th June 2019

© 2018 - Mustard Tree | Registered Charity No. 1135192 | Registered Company No. 04386613