Could you help support people in our Ancoats Community Shop on Saturdays?

Help facilitate the running of our community shop, training of our Freedom volunteers on the Retail work stream, and supporting customers, clients and guests as they shop and access the help they need.

What you’ll be doing: Role Description

  • Supporting Freedom Volunteers in improving their customer service skills and retail experience.
  • Signposting clients towards further support, both within Mustard Tree and with partner organisations.
  • Serving customers at the till and handling money.
  • Welcoming and advising clients and customers.
  • Ensuring goods are well displayed.
  • Assisting with delivery of customer service training and development.
  • Liaising with other staff and volunteers regarding furniture deliveries.

General Volunteering Duties

  • Work within health & safety guidelines and Mustard Tree policies and procedures
  • Embody Mustard values and represent the charity as required
  • Support Freedom volunteers and service users to feel part of the community


What we’re looking for: Person Specification

Specification Essential / Desirable
Good English language ability both in written and verbal form Essential
Enjoys working and building relationships with a range of people from different backgrounds Essential
Good customer service skills Essential
Flexible and can-do attitude – encouraging others to work to our vision and values Essential
Basic numeracy skills Essential
Background in customer-facing roles, retail and/or merchandising Desirable
Experience working on tills and handling money Desirable
Experience in working with vulnerable adults Desirable


The minimum commitment for this volunteering opportunity is at least one Saturday per month.

Recruitment Procedure

  1. Application received and references are requested
  2. Applicant is invited in for a chat with the Volunteer and Community Coordinator
  3. Applicant is invited to attend a volunteer introduction session, and a trial shift
  4. If all goes well for both the team and the applicant, you’re ready to go!

Contact Information

If you are interested in the volunteer opportunity, please complete the Friend Of MT Application Form and return to


© 2018 - Mustard Tree | Registered Charity No. 1135192 | Registered Company No. 04386613