Community Shop Support – Eccles

Help run our furniture, food, clothing and bric-a-brac offer in our Ancoats Community Shop.

What you’ll be doing: Role Description

Supporting Freedom Volunteers in improving their customer service skills and retail experience
Interacting with clients and customers in a dignified, patient, and empathetic matter
Working alongside staff and volunteers to provide a quality customer service experience
Working the till and handing money
Welcoming and advising clients and customers
Signposting clients towards further support within Mustard Tree
Supporting in the display of goods and the general presentation of the shop
Supporting the team in accepting and sorting donations
Helping clients build up food parcels in our Food Club
Liaising with staff and volunteers across Mustard Tree, to support the team whenever necessary
Attending team briefings

General Volunteering Duties

Work within health and safety guidelines and Mustard Tree’s policies and procedures
Embody Mustard tree’s values and represent the charity as required

What we’re looking for: Person Specification

Specification	Essential / Desirable
Good English language ability both in written and verbal form	Essential
Experience of working in a team	Essential
Good customer service skills, possessing empathy and patience	Essential
Flexible and can-do attitude – encouraging others to work to our vision and values	Essential
Experience working with vulnerable adults	Desirable
Customer service or retail experience	Desirable

Commitment

The minimum commitment for this volunteering opportunity is at least one day a week, Monday, Tuesday, Wednesday or Friday for at least 10 weeks.

Hours: 8:30am to 2:30pm with plenty of breaks and lunch included.

Contact Information

If you are interested in this volunteer opportunity, please complete our Friend Of Mustard Tree application form and send it to harry.dwan@mustardtree.org.uk

Food Club Support