Community Shop Support

Can you help run Mustard Tree’s Community Shop, providing quality customer service and support alongside our staff and Freedom Volunteers?

Help run our furniture, clothing and bric-a-brac offer in our Ancoats Community Shop.

What you’ll be doing: Role Description

  • Supporting Freedom Volunteers in improving their customer service skills and retail experience
  • Interacting with clients and customers in a dignified, patient, and empathetic matter
  • Working alongside staff and volunteers to provide a quality customer service experience
  • Working the till and handing money
  • Welcoming and advising clients and customers
  • Signposting clients towards further support within Mustard Tree
  • Supporting in the display of goods and the general presentation of the shop
  • Supporting the warehouse team in making deliveries & accepting donations
  • Liaising with staff and volunteers across Mustard Tree, to support the team whenever necessary
  • Attending team briefings

General Volunteering Duties

  • Work within health and safety guidelines and Mustard Tree’s policies and procedures
  • Embody Mustard tree’s values and represent the charity as required

What we’re looking for: Person Specification

Specification Essential / Desirable
Good English language ability both in written and verbal form Essential
Experience of working in a team Essential
Good customer service skills, possessing empathy and patience Essential
Flexible and can-do attitude – encouraging others to work to our vision and values Essential
Experience working with vulnerable adults Desirable
Customer service or retail experience Desirable


The minimum commitment for this volunteering opportunity is at least one day a week, Monday to Saturday, for at least 10 weeks.

Hours: 8:30am to 2:30pm with plenty of breaks and lunch included.

Contact Information

If you are interested in this volunteer opportunity, please complete our Friend Of Mustard Tree application form and send it to


© 2018 - Mustard Tree | Registered Charity No. 1135192 | Registered Company No. 04386613