Reception Support

Can you support the running of Mustard Tree’s Reception, providing toiletries, clothing, provisions, and further front-line support?

Support Mustard Tree staff and fellow volunteers with the running of reception, and the services we provide.

What you’ll be doing: Role Description

  • Running the reception storeroom; managing Mustard Tree’s inventory of toiletries, clothing, footwear, sleeping bags, rucksacks, and further provisions
  • Building up toiletry, clothing, and provision packages to meet people’s specific needs
  • Engaging with people accessing support services in a friendly, empathetic, and dignified manner
  • Following the lead of reception and support staff, with a flexible approach
  • Helping people make phone calls, look up information and explain Mustard Tree’s offer
  • Using Microsoft Excel to update KPIs, manage inventory and record donated items
  • Liaising with staff and volunteers across Mustard Tree, to support the team whenever necessary
  • Attending team briefings

General Volunteering Duties

  • Work within health and safety guidelines and Mustard Tree’s policies and procedures
  • Embody Mustard tree’s values and represent the charity as required

What we’re looking for: Person Specification

Specification Essential / Desirable
Good English language ability both in written and verbal form Essential
Experience of working in a team Essential
Good customer service skills, possessing empathy and patience Essential
Flexible and can-do attitude – encouraging others to work to our vision and values Essential
Experience working with vulnerable adults Desirable
Customer service or reception experience Desirable


The minimum commitment for this volunteering opportunity is at least one day a week, Monday to Saturday, for at least 10 weeks.

Hours: 8:30am to 2:30pm with plenty of breaks and lunch included.

Contact Information

If you are interested in this volunteer opportunity, please complete our Friend Of Mustard Tree application form and send it to

© 2018 - Mustard Tree | Registered Charity No. 1135192 | Registered Company No. 04386613