Community Shop & Food Club Support – Eccles

Can you help run Mustard Tree’s Community Shop in Eccles, providing quality customer service and support alongside our staff and Freedom Trainees?

Help run our Community Shop and Food Club, helping mentor Freedom Trainees.

What you’ll be doing: Role Description

  • Supporting the training of our retail Freedom Trainees, helping them improve their English, confidence, customer service skills and retail experience
  • Welcoming, advising and being happy to chat with customers
  • Working the till, handling money
  • Organising stock, accepting & sorting donations
  • Jumping in the Food Club when needed: building up parcels with clients to their satisfaction
  • Helping manage the shop floor: displaying goods, maintaining a high standard of quality in the shop’s presentation
  • Signposting clients towards further support within Mustard Tree

General Volunteering Duties

  • Work within health, safety and safeguarding guidelines as well as Mustard Tree policies and procedures
  • Embody Mustard Tree Values and represent the charity when required
  • Attend Eccles team briefings
  • Be happy to be relatively flexible in the role: supporting the shop team where necessary

What we’re looking for: Person Specification

Specification Essential/Desirable
Experience of customer service, retail or food management Essential
Confident in or happy to build up their experience in mentoring, training, teaching Essential
Good English language ability, both written and verbal Essential
Good interpersonal skills, championing empathy & patience Essential
Flexible and can-do attitude Essential
Encouraging others to work to our vision and values Desirable
Experience of working in a team Desirable
Experience working with vulnerable adults Desirable


Our Eccles Site is Open Monday – Friday, with a typical volunteering day running from 8:30am until 2:30pm, with lunch included.

We would ask for a commitment of at least one day a week, for 10 weeks.

Contact Information

If you are interested in this volunteering opportunity, please complete the attached Friend Of Application Form and send it to

Alternatively, inquire on site or call 0161 850 2282

© 2018 - Mustard Tree | Registered Charity No. 1135192 | Registered Company No. 04386613