Helpdesk Volunteer – Ancoats

Can you volunteer on Mustard Tree’s Helpdesk, supporting our ‘welcome’ offer, interacting with and solving problems for a wide range of people?

Help Mustard Tree’s Helpdesk team meet demand, manage inquiries, and solve problems: volunteer on a helpdesk that was legitimately described as having “the best hold music ever”.

What you’ll be doing: Role Description

  • Being the point of contact for service users and interacting with them in a patient, compassionate manner
  • Taking general inquiry calls, scheduling furniture donations and responding to email enquiries and referrals
  • Working with our internal ‘Kudos’ management system to arrange food and furniture deliveries and donations
  • Giving information to people or agencies wanting to use Mustard Tree services: explaining how we can help and how they can access our services

General Volunteering Duties

  • Working within health, safety and safeguarding guidelines as well as Mustard Tree policies and procedures
  • Embody Mustard Tree values and represent the charity when required

What we’re looking for: Person Specification

Specification Essential/Desirable
A background in customer service or administration Desirable
Experience with answering phones, working computers and handling documents Desirable
Good English language ability, both written and verbal Essential
Good interpersonal skills with a kind, none-judgemental approach Essential
Flexible and can-do attitude Essential
Encouraging others to work to our vision and values Desirable
Experience of working in a team Desirable
Experience working with vulnerable adults Desirable


The minimum commitment for this volunteering opportunity is at least one day per week, with a typical day on the helpdesk running from 9:00am until 3:00pm.

We would ask for a minimum commitment of at least 10 weeks, as consistent as possible. We’re happy to be flexible, and are always open to having conversations around availability.

Contact Information

If you are interested in this volunteering opportunity, please submit an online Friend Of Mustard Tree application form.

Alternatively, you can complete the attached Friend Of Mustard Tree application form and email to

If you have any queries, please call 0161 228 7331.

© 2018 - Mustard Tree | Registered Charity No. 1135192 | Registered Company No. 04386613