Branch Team Leader – Little Hulton


Job Title:   Branch Team Leader Little Hulton 
Responsible to:  Retail and Logistics Manager 

(supported by Services Manager) 

Salary:   £23,972 depending on experience (Equivalent to new NJC pay scale points 7-16) 
Working Hours:   37.5 hours a week 
Duration:   Permanent 


Mustard Tree is a charity that helps people to learn new skills, find work, secure accommodation. Through our community shops we provide food and the resources needed to create a home. We offer warm, creative, and aspirational spaces and opportunities for people to improve their lives.  

Role Purpose 

Working across different teams, you will lead the retail, logistics and site services functions within the Salford sites of Mustard Tree. This includes coordinating the retail provision and overseeing the stock. This role includes managing safeguarding risks and incidents, signposting, training Freedom trainees to gain work ready skills, overseeing a successful and food safety compliant Food Club. The role will also involve maintaining strong working relationships and pathways with colleagues in different teams, local statutory agencies and partner organisations and so good communication is essential. Although each role will have a specific base Little Hulton, flexibility and willingness to travel across all Mustard Tree sites to provide cover is essential. 

What you will be doing: Job Description   

  • Manage the Little Hulton branch to maintain a safe and effective retail space, food club and community hub 
  • Line management of retail staff including regular 121s, appraisals and performance management and work effectively with relevant support staff onsite 
  • Ensure compliance to all appropriate health & safety, and security policies and procedures. 
  • Ensure the shop is fully stocked and effectively merchandise and manage stock rotation to develop and maintain safe and attractive shop displays 
  • Oversee the donations including working with staff and volunteers to regularly sort and process all donations, recycling any items that cannot be reused, using controlled pricing of items for sale 
  • Handling cash and performing bank runs, including using the till and cashing up. 
  • Ensure that Freedom trainees are trained to develop ‘work ready’ skills, retail skills (using our training manuals) and behaviours. 
  • Supervision of the ‘Friends of Mustard Tree’ volunteers, working with the Volunteer Coordinator to ensure appropriate cover and the wellbeing of all team members. 
  • Build and maintain strong relationships with partner organisations  
  • Understand/contribute to safeguarding and risk management using incident and safeguarding forms, attending annual training and escalating concerns to the management. 
  • Produce management information and regular reporting  
  • Work in line with our values, providing a consistent and welcoming approach, advocating for Freedom volunteers inside and outside the organization. 
  • Managing the day to day running of the retail shop and site. 
  • Work alongside the Freedom Project Team to co-ordinate the daily activity of volunteers,  
  • Support volunteers to develop ‘work ready’ skills and behaviours i.e. confidence, punctuality, time management, communication, teamwork and initiative 
  • Promote and maintain the general welfare and morale of volunteers, escalating any safeguarding concerns to the Safeguarding Lead 
  • Supporting the Induction and Graduation events of volunteers, including providing informed and helpful feedback 
  • Maintain and develop a positive customer experience, ensuring all personnel maintain a high standard of customer care 
  • Work closely with the warehouse team leader, to ensure efficient and supportive practices  
  • Ensure you work within health & safety guidelines and security policies and procedures 
  • Supporting other staff and departments as required and providing relief cover for other hubs  
  • Take responsibility for personal and professional development, attending training courses where appropriate 
  • Apply Trading Standards Regulations in the shop and ensure all personnel are aware of these 
  • Working with GH and reporting and managing any maintenance issues on site, working with external contractors. 
  • Other tasks and duties relevant to the role as required by the organisation 

General Work duties: 

  • Support volunteers to develop ‘work ready’ skills and behaviours i.e. confidence, punctuality, time management, communication, teamwork and initiative 
  • Work within health & safety guidelines and Mustard Tree policies and procedures 
  • Supporting other staff and departments and providing practical relief cover for work-streams   
  • Take responsibility for professional development, attending training courses as required 
  • Leading by example, embodying Mustard Tree values and represent the charity as required 
  • Contribute towards being an environmentally responsible organisation as part of day to day activities including recycling and supporting ‘paper-lite’ practices 
  • Other tasks and duties relevant to the role as required by the organisation 

What we are looking for: Person Specification 

Specification  Essential / Desirable 
Good interpersonal skills, including verbal and written communication skills. 


Flexible and enthusiastic approach, able to work on their own initiative as well as work cooperatively.  


Kind, encouraging and respectful, and enjoys working with a diverse range of people 


Personal accountability with a positive and proactive approach to problem solving  Essential 
5 x GCSEs including English and Maths, or equivalent qualifications and ability to use IT systems  Essential 
 Knowledge of health and safety regulations and experience in leading or supervising   Desirable 
Trustworthy with good attention to detail and organisational skills   Essential 
Confident in managing risks, difficult situations and in professional boundaries  Desirable 
Experience in retail, preferably in a management role  Essential 
Clean driving licence and car to travel between sites  Desirable 
Food and hygiene level 2  Desirable 
Line Manager Experience  Essential 

The deadline for applications is Monday 31st January. The application process is to send CV to

Click here to view the job description as a PDF.

© 2018 - Mustard Tree | Registered Charity No. 1135192 | Registered Company No. 04386613