New Vacancy: Food Services Team Leader

New Vacancy: Food Services Team Leader


Job Title: Food Services Team Leader
Salary: £25,000
Working Hours: 37.5 hours per week
Duration: Permanent



Mustard Tree aims to create opportunities for people who face multiple barriers including homelessness, addiction recovery, overcoming offending history, long term unemployment, health or emotional wellbeing issues, seeking asylum and those granted refugee status.

Role Purpose

Working to the Food Services Manager, this role is responsible for supervising the preparation of meals within the Mustard Tree, including our lunchtime canteen, Food Club and Café areas. Helping to maintain food safety and hygiene standards meeting all statutory health and safety requirements. Training and supporting freedom and friend of volunteers and helping them learn whilst preparing the meals.  Flexibility with a positive attitude required, experience of working in a face paced, varied food service environment as the role will involve working across the kitchen, café and food club areas.

What you will be doing: Job Description

  • To maintain consistent high food standards and quality across all food areas, also during all stages of cooking and food provision.
  • Follow ‘Safer Food, Better Business’ procedures, including day dotting, cleaning and closing down procedures in all food areas.
  • Have a working knowledge of all current Health and Safety legislation including allergens, and Food Hygiene legislation with minimum level 2 certification
  • To support and develop the team and day-to-day running of food services, ensuring that all relevant paperwork is stored correctly and accessibly – food compliance
  • To work within food budget cost controls, ensuring minimum wastage, whilst maintaining and stabilising food costs, without an impact to clients or service.
  • To manage and develop menus and food services on an ongoing basis, maximizing diverse food offers to our clients, promoting healthy eating and meal ideas.
  • To ensure stock takes, stock rotations and use by dates are carried out, and that food is produced so as not to contribute to wastage across all sites.
  • To maintain all equipment within the food areas and notify the Head Chef of issues.
  • To ensure appropriate clothing, footwear (anti slip) and headwear are provided for all volunteers.
  • Provide training for Volunteers in core skills within a professional kitchen including and not limited to knife skills, hygiene, procedures and cleaning ensuring all food volunteers undertake Food and hygiene level 2 accreditation across all sites.
  • Support volunteers in achieving external accreditation through work placements, audits, completing practical assessments and providing references
  • Support the Food services manager in Food management and ongoing projects such as Food club and the café including training other staff members and volunteers.
  • Day to day line management of food services assistant
  • Compliance of Monthly 121 reviews with development plan for food services assistant
  • Management of food storage areas including rotating of stock, ordering stock, receiving and putting away delivery’s
  • Cash handling – working with the finance team and volunteers surrounding cashing up procedures within the café work stream.
  • Working with piers across sites to provide consistency in all food areas.

General Work duties:

  • Support volunteers to develop ‘work ready’ skills and behaviours i.e. confidence, punctuality, time management, communication, teamwork and initiative
  • Work within health & safety guidelines and Mustard Tree policies and procedures
  • Supporting other staff and departments and providing practical relief cover for work-streams
  • Take responsibility for professional development, attending training courses as required
  • Leading by example, embodying Mustard Tree values and represent the charity as required
  • Contribute towards being an environmentally responsible organisation as part of day to day activities including recycling and supporting ‘paper-lite’ practices
  • Other tasks and duties relevant to the role as required by the organisation.
  • Promoting food safety working within government food regulations at all times.
  • Core working daytime hours between 8am – 6pm some flexibility will be required

 What we are looking for: Person Specification

Specification Essential / Desirable
NVQ Professional Cookery Qualification levels 1-3 Essential
CIEH Intermediate Certificate in Food Safety or equivalent, and a working knowledge of health and safety regulations Essential
HACCP experience Essential
Experience of managing stock and organising safe food storage Essential
Good communication and customer skills Essential
Flexible and can-do attitude, self-motivated and enthusiastic approach Essential
Basic IT skills and good administration  including Microsoft Word and Outlook. Desirable

Ability to train people, delegate and lead a team


Experience in managing difficult situations and in professional boundaries Desirable
                 Full  UK clean driving licence Desirable



Requirements of Competency

Establishing Focus – Ability to develop and communicate goals in support of the organisation values and mission. ·         Acts to align own units goals with the strategic direction of the organisation;

·         Ensures that people in the team understand how their work relates to the organisations values and mission.

·         Ensures that everyone understands and identifies with the team’s mission;

·         Ensures that the team develops goals and a plan to help fulfil the organisations mission;

Fostering Teamworkthe ability to demonstrate interest, skill and success in getting groups to learn to work together. ·         Provides opportunities for people to learn to work together as a team;

·         Enlists the active participation of everyone;

·         Promotes cooperation with other work units;

·         Ensures that all team members are treated fairly;

·         Recognises and encourages the behaviours that contribute to teamwork.

Empowering Othersthe ability to convey confidence in employees ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority; allowing employees freedom to decide how they will accomplish their goals and resolve issues. ·         Gives people latitude to make decisions in their own sphere of work;

·         Is able to let others make decisions and take charge;

·         Encourages individuals and groups to set their own goals, consistent with organisation goals;

·         Expresses confidence in the ability of others to be successful;

·         Encourages groups to resolve problems on their own, avoids prescribing a solution.

Attention to Communication – The ability to ensure that information is passed on to others who should be kept informed ·         Ensure that others involved in a project or effort are kept informed about developments and plans;

·         Ensures that important information from senior management is shared with the employees accurately and appropriately;

·         Shares ideas and information with others who might find them useful;

·         Uses multiple channels or means to communicate important information and messages (Memos, newsletters, meetings and electronic mail);

·         Keeps senior management informed about progress and problems, avoiding surprises;

·         Ensures that regular, consistent communication takes place.

Interpersonal Awareness – The ability to notice, interpret and anticipate others concerns and feeling and to communicate this awareness empathetically to others ·         Understand the interest and important concerns of others;

·         Notices and accurately interprets what others are feeling, based on their choice of words, tone of voice, expressions and other non-verbal behaviour;

·         Anticipates how others will react to a situation;

·         Listens attentively to people’s ideas and concerns;

·         Understands both the strengths and weaknesses of others;

·         Understands the unspoken meaning in a situation;

·         Says or does things to address others concerns;

·         Finds non-threatening ways to approach others about sensitive issues;

·         Makes others feel comfortable by responding in ways that convey interest in what they have to say.

Building Collaborative Relationships – The ability to develop, maintain and strengthen partnerships with others inside or outside the organisation who can provide information, assistance and support ·         Asks about the other persons personal experiences, interest and family;

·         Ask questions to identify shared interest, experiences or other common ground;

·         Shows an interest in what others have to say, acknowledges their perspective and ideas;

·         Recognises the organisations concerns and perspectives of others;

·         Expresses gratitude and appreciation to others who have provided information, assistance, or support;

·         Takes time to get to know co-workers, to build rapport and establish a common bond;

·         Tries to build relationships with people whose assistance, cooperation and support may be needed;

·         Provides assistance, information and support to others to build a basis for future reciprocity

Forward Thinking – The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies ·         Anticipates possible problems and develops contingency plans in advance;

·         Notices trends in the industry or environment and develops plans to prepare for opportunities or problems;

·         Anticipates the consequences of situations and plans accordingly;

·         Anticipates how individuals and groups will react to situations and information and plans accordingly

Initiative – Identifying what needs to be done and doing it before being asked or before the situation requires it ·         Identifying what needs to be done and takes action before being asked or the situation requires it;

·         Does more than what is normally required in a situation;

·         Seeks out others involved in a situation to learn their perspectives;

·         Takes independent action to change the direction of events

Thoroughness – Ensuring that one’s own and others work and information are complete and accurate, carefully preparing for meetings and presentations, following up with others to ensure that agreements and commitments have been fulfilled. ·         Sets up procedures to ensure high quality of work;

·         Monitors the quality of work;

·         Verifies information;

·         Checks the accuracy of own and others work;

·         Develops and uses systems to organise and keep track of information or work progress;

·         Carefully prepares for meetings and presentations;

·         Organises information or materials for others;

·         Carefully reviews and checks the accuracy of information in work reports provided by management, management information or other individuals and groups

The deadline for applications is Friday 3rd June. The application process is to send your CV to